Privacy Policy

Last updated: 2025-05-16

At MeMorial, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our digital memorial platform ("Service"). It also describes your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.

By using MeMorial, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use the Service:

1.1 Personal Information You Provide

Account Information: Name, email address, profile photo, and password.
User Content: Photos, videos, text, comments, and other content uploaded by you.
Memorial Interaction Data: Information about memorial pages (gravestones) you create, visit, or interact with.
Invitations: Names and emails of individuals you invite to collaborate or view memorials.

1.2 Automatically Collected Data

Usage Data: Pages visited, interaction frequency, session duration, and other behavioral data.
Device Information: Device model, operating system, app version, IP address, and device identifiers.
Location Data: If you consent, we may collect approximate or precise location data to enhance visit-tracking and location-based features.

We do not collect sensitive personal data (such as biometric data, health data, or financial data) unless explicitly authorized and required to provide a feature.

2. How We Use Your Information

We use your information to:

Create, manage, and authenticate your account.
Allow you to create, visit, and share memorial pages.
Award visit-based rewards and manage user participation in features.
Personalize your experience within the app.
Respond to support requests, feedback, and questions.
Improve our services, user interface, and content moderation systems.
Notify you of service updates, changes to our policies, or relevant features (via email or in-app notifications).
Ensure platform security and prevent fraud, abuse, or violations of our Terms.

We process your data based on the following legal grounds:

Your consent (e.g., for marketing or location data).
Our contractual obligation to provide the service.
Legal compliance (e.g., when data is required by authorities).
Our legitimate interest in improving and securing the Service.

3. Sharing of Information

We do not sell your personal data. However, we may share it in the following cases:

3.1 With Your Consent

When you explicitly invite or authorize others to view or collaborate on memorial pages.

3.2 With Service Providers

Third-party vendors (e.g., cloud hosting providers, analytics tools, payment processors) may process your data on our behalf, under strict contractual confidentiality and data protection agreements.

3.3 For Legal Compliance or Protection

When required by law, regulation, subpoena, or governmental request.
To enforce our Terms or protect the rights, safety, and property of MeMorial, our users, or others.

We never share data for marketing or advertising purposes without your explicit consent.

4. Data Retention and Storage

We retain your personal data only as long as necessary to:

Provide the Service to you.
Fulfill the purposes described in this policy.
Comply with legal and regulatory obligations (e.g., accounting or audit requirements).

All data is stored on secure servers using industry-standard encryption, firewalls, and access controls. We regularly review and update our security practices to align with current best practices.

If you delete your account, your personal data will be deleted or anonymized within a reasonable timeframe, unless legal obligations require retention.

5. Your Rights

Depending on your location and applicable law, you have the right to:

Access the personal data we hold about you.
Correct inaccurate or outdated data.
Delete your account and associated personal data ("right to be forgotten").
Object to or restrict certain types of data processing (e.g., direct marketing or profiling).
Withdraw consent where processing is based on your prior consent (e.g., location tracking).
Data portability, meaning the right to receive your data in a commonly used format and transmit it to another service.

To exercise your rights, please contact us at contact@memorial.net. We will respond within 30 days of receiving a valid request.

6. Cookies and Tracking Technologies

We may use cookies, local storage, or similar technologies to:

Analyze usage patterns and app performance.
Remember your preferences and session state.
Provide personalized features and content.

You can manage your cookie and tracking preferences through your device or browser settings. Disabling these may affect certain app features.

We do not use tracking technologies for cross-platform advertising.

7. International Data Transfers

If you are located outside the EU/EEA and access our Service, your information may be transferred to and processed in countries with different data protection laws.

Where applicable, we implement standard contractual clauses or rely on equivalent safeguards to ensure your data receives adequate protection in accordance with GDPR or other international standards.

8. Children’s Privacy

The Service is not intended for individuals under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we learn that we have collected data from a child without proper consent, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do:

We will revise the "Last updated" date above.
If the changes are significant, we will notify you via the app or by email.

Continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests related to your privacy or this policy, you can reach us at:

📩 contact@memorial.net